Home Advisor Reviews
Angi Reviews
Home Advisor Reviews
Project: Remodel or Renovate One or More Rooms
He was great!
He was great!
Merwin E.
in Chardon, OH
I absolutely cannot say enough wonderful things about this company and the crew. After about three estimates from different people I decided to look into a professional company to do a large remodel on my very outdated kitchen. After the very first conversation with Jeff I knew that my husband and I needed to meet with this man. He and his designer Lisa listened to our wants and needs and carefully and very thoughtfully designed three possible kitchens for us to choose from. We were actually able to see 3 finished products that we could choose from which were all completely amazing. Once we made our decision the fun began. The work was all done while we were at work and every night when we came home we could see so much progress every day and every thing was cleaned up and organized so that we could continue to live comfortably while the construction was going on. I can go on forever about so many things but the bottom line is that we ended up with the kitchen of our dreams. So much attention to detail and so many extras that we never dreamed of. Final payment was not made until they knew we were completely satisfied. They even took extra special care of our pets while they were there working. Amazing!!!! We even feel that weâ ve made incredible friendships with the whole crew. Professional, thoughtful, considerate and truly amazing people! We will be forever grateful and plan to use Lost Pond Construction for future projects. No need to ever look further. Thank you Jeff, Lisa, Don, Eric, Kenny and Danny!!! Youâ re all wonderful people and wonderful at what you do!!!
Kristen L
Chardon, OH
Project: Remodel a Bathroom
Comments: We could not have been more pleased with the entire project. From the initial design consults to the material and color schemes and the final product was 5-star service. Jeff and his team hit every deadline (even during COVID) and came in on budget! We had Lost Pond do our master bath and a build-out of basement bedroom and bath for our new home in Kirtland. To put it in a simple way = Lost Pond Construction is simply the best around!
Comments: We could not have been more pleased with the entire project. From the initial design consults to the material and color schemes and the final product was 5-star service. Jeff and his team hit every deadline (even during COVID) and came in on budget! We had Lost Pond do our master bath and a build-out of basement bedroom and bath for our new home in Kirtland. To put it in a simple way = Lost Pond Construction is simply the best around!
Todd W.
kirtland, OH
Project: Remodel a Kitchen
Mary ann S.
Chardon, OH
Project: Remodel a Kitchen
Comments: Project is commencing, so I will edit any feedback once completed. I am impressed so far!
Comments: Project is commencing, so I will edit any feedback once completed. I am impressed so far!
William R.
Chardon, OH
Project: Remodel a Basement
Comments: Lost Pond is good value for the money.
Comments: Lost Pond is good value for the money.
Jim R.
Project: Remodel a Bathroom
Comments: Excellent job, will be calling him back in February to install bathroom in my basement
Comments: Excellent job, will be calling him back in February to install bathroom in my basement
Homeowner
Maple Heights, OH
Project: Build an Addition
Excellent work and stuck to the timeline! Thank you Lost Pond Construction!
Excellent work and stuck to the timeline! Thank you Lost Pond Construction!
Daniel M
North Olmsted, OH
Project: Build an Addition
Comments: My wife and I are a little late to the remodeling game. We have heard horror stories from friends who had very bad experiences with remodels. Our experience is exactly the opposite. Our project was done on time on budget and attention to detail what is second to none. It seems that all of our friends are done with their home-improvement projects now, but I will definitely steer anybody else that I know towards Lost Pond Construction.
Comments: My wife and I are a little late to the remodeling game. We have heard horror stories from friends who had very bad experiences with remodels. Our experience is exactly the opposite. Our project was done on time on budget and attention to detail what is second to none. It seems that all of our friends are done with their home-improvement projects now, but I will definitely steer anybody else that I know towards Lost Pond Construction.
Dan M
Mentor, OH
Project: Remodel a Basement
Comments: Jeff and Lisa were great to work with. Lisa designed 4 different bathrooms for the space which were all great options. She was very helpful and answered our questions promptly. Ray and his crew, who installed the bathroom, were very efficient and professional. We were very pleased with the result! Thank you Lost Pond Construction!
Comments: Jeff and Lisa were great to work with. Lisa designed 4 different bathrooms for the space which were all great options. She was very helpful and answered our questions promptly. Ray and his crew, who installed the bathroom, were very efficient and professional. We were very pleased with the result! Thank you Lost Pond Construction!
Teresa C.
Mentor, OH
Project: Remodel a Bathroom
Comments: Jeff and his team really made my first remodeling experience a fantastic one! When Jeff and Lisa showed up at my new place, I did not know what to expect, I got great ideas and suggestions about flooring, paint color and bathroom options. They helped me understand where my money would be the best spent. I had a super tight timeline and Jeff and his team dropped everything to make sure we worked together to make it happen. Jeff was always available for questions and did a very thourough job of explaining a few unexpected problems. His whole team made me feel confident that I had hired the right company for the job!
Comments: Jeff and his team really made my first remodeling experience a fantastic one! When Jeff and Lisa showed up at my new place, I did not know what to expect, I got great ideas and suggestions about flooring, paint color and bathroom options. They helped me understand where my money would be the best spent. I had a super tight timeline and Jeff and his team dropped everything to make sure we worked together to make it happen. Jeff was always available for questions and did a very thourough job of explaining a few unexpected problems. His whole team made me feel confident that I had hired the right company for the job!
Joyce W.
Mentor, OH
Project: Remodel a Basement
Comments: Jeff and his crew were not only very professional and on TIME, but the attention to detail that Jeff makes everyone adhere to was really the extra touch for my wife and I. They really did a great job, we are thrilled with the space they created.
Comments: Jeff and his crew were not only very professional and on TIME, but the attention to detail that Jeff makes everyone adhere to was really the extra touch for my wife and I. They really did a great job, we are thrilled with the space they created.
Rich A.
Painesville, OH
Project: Remodel a Kitchen
Comments: The attention to detail from Lost Pond Construction was incredible. They kept me informed of any changes that need to be made and would always wait for my approval. The work was completed on time and on budget. I would highly recommend this company.
Comments: The attention to detail from Lost Pond Construction was incredible. They kept me informed of any changes that need to be made and would always wait for my approval. The work was completed on time and on budget. I would highly recommend this company.
Daniel M.
North Olmsted, OH
Project: Remodel or Renovate One or More Rooms
Comments: They are very professional, on time and do great work. Would recommend to anyone.
Comments: They are very professional, on time and do great work. Would recommend to anyone.
Homeowner
Angi Reviews
The project went really well and the work was quality. Jeff and his crew were quite flexible when encountering situations where a decision had to be made, allowing me to insert my two cents, Also, they kept the inevitable mess to a minimum and tried to clean up on a daily basis. Overall, a reasonable timetable was kept, in spite of some material shortages due to the covid situation.
Description of work:
The project was construction of a loft in an upstairs attic space. This attic space was over the den, and master bedroom and bathroom on one side of the house. The developed upstairs area on the other side was three bedrooms and associated bathrooms. The complexity of the project was twofold: The ceiling heights of the den, bathroom and bedroom were different, being 10 ft, 12 ft, and 11, ft,. respectively. For the loft to have a level floor and to maximize the floor area, the den ceiling height became the reference and the bathroom ceiling was dropped by 2 ft. and the bedroom ceiling by 1 ft.. Also. to access the loft space a 10 ft high walkway had to be built on the back side of the main floor living room, connecting the loft area and the hallway associated with the upstairs bedrooms. This necessitated raising the living room ceiling from 14 ft, to 18 ft. In the process two skylights were installed in the living room and three skylights in the loft area. Additional stone work had to be added to the fireplace to accommodate the increased ceiling height. Pic 1: Loft as seen from the atrium. Pic 2: Walkway as seen from the living room. Pic 3: Loft as seen from the walkway. Pic 4: Loft area.
Description of work:
The project was construction of a loft in an upstairs attic space. This attic space was over the den, and master bedroom and bathroom on one side of the house. The developed upstairs area on the other side was three bedrooms and associated bathrooms. The complexity of the project was twofold: The ceiling heights of the den, bathroom and bedroom were different, being 10 ft, 12 ft, and 11, ft,. respectively. For the loft to have a level floor and to maximize the floor area, the den ceiling height became the reference and the bathroom ceiling was dropped by 2 ft. and the bedroom ceiling by 1 ft.. Also. to access the loft space a 10 ft high walkway had to be built on the back side of the main floor living room, connecting the loft area and the hallway associated with the upstairs bedrooms. This necessitated raising the living room ceiling from 14 ft, to 18 ft. In the process two skylights were installed in the living room and three skylights in the loft area. Additional stone work had to be added to the fireplace to accommodate the increased ceiling height. Pic 1: Loft as seen from the atrium. Pic 2: Walkway as seen from the living room. Pic 3: Loft as seen from the walkway. Pic 4: Loft area.
John Martonchik
08/31/2023
My wife and I interviewed five different contractors and after that process we decided to move forward with Jeff and the Lost Pond team. From day one demo to project completed the entire experience was wonderful. Jeff’s design coordinator Lisa and her 3D presentation made our kitchen come to life and see how our new kitchen would look at completion. It was fantastic to see our 70’s kitchen become a modern day beauty. I recommend Jeff and the Lost Pond team highly for your remodel or new construction projects.
Service Provider Response: Edit
We genuinely enjoyed working with you two and are thrilled to hear how happy you are with the renovation. You two were terrific to work with and we sincerely appreciate your kind words.
Service Provider Response: Edit
We genuinely enjoyed working with you two and are thrilled to hear how happy you are with the renovation. You two were terrific to work with and we sincerely appreciate your kind words.
Glenn Cahill
03/21/2023
Jeff and his folks did a great job with our bathrooms. Very conscientious of our time and our home. The were extremely professional and took great pride in their work and did a great job cleaning up!
Service Provider Response:
We are happy to have been able to help and appreciate you taking the time to write about your positive experience with us. We enjoyed being able to update those bathrooms for you.
Service Provider Response:
We are happy to have been able to help and appreciate you taking the time to write about your positive experience with us. We enjoyed being able to update those bathrooms for you.
Paul Pestello
03/21/2023
We could not have been more pleased with the entire project. From the initial design consults to the material and color schemes and the final product was 5-star service. Jeff and his team hit every deadline (even during COVID) and came in on budget! We had Lost Pond do our master bath and a build-out of basement bedroom and bath for our new home in Kirtland. To put it simply = Lost Pond Construction is simply the best around! 💯
Service Provider Response
It was an honor and a pleasure to serve you and [Member Name Removed] as you transformed this house from it was to the dream home it’s become. We appreciate the trust and confidence you showed by selecting us to handle this transformation for your family, and look forward to helping you with any future projects you may need help with in the future.
Service Provider Response
It was an honor and a pleasure to serve you and [Member Name Removed] as you transformed this house from it was to the dream home it’s become. We appreciate the trust and confidence you showed by selecting us to handle this transformation for your family, and look forward to helping you with any future projects you may need help with in the future.
Todd Whited
02/09/2021
Well. the work was professional, detailed, and thorough. Schedules and deadlines were a challenge and difficult to manage as the company was located two Counties away. This was worked through effectively. The clean up was well done. The workers were respectful to our schedule and space needs. The communication with Jeff was very good and client sensitive.
Service Provider Response: Edit
Thank you very much for allowing us the opportunity to play a role in the transformation of your home. It was out pleasure to provide service during this renovation and we sincerely appreciate you sharing your experience with other Angie’s list members.
Service Provider Response: Edit
Thank you very much for allowing us the opportunity to play a role in the transformation of your home. It was out pleasure to provide service during this renovation and we sincerely appreciate you sharing your experience with other Angie’s list members.
Steve Silva
01/01/2019
The sales person I spoke to explained that the company did not work with wrought iron. They could have hired their own expert with their own charge added but did not do that. Instead, Jeff referred me to other companies that could do the work for me. This shows that Lost Pond has a great deal of integrity and that is an important quality I look for
Service Provider Response: Edit
Thanks very much for giving us an opportunity to be if service! I look forward to talking again when you have a project we can be more help with.
Service Provider Response: Edit
Thanks very much for giving us an opportunity to be if service! I look forward to talking again when you have a project we can be more help with.
Nada Jacklic
01/29/2018
Great! During the planning stages, we were able to visualize our new laundry room through a 3D layout which made us more comfortable with design decisions. Options and price points were clearly defined. We appreciated the option of having a designer recommend and/or shop for features within the room. Lost Pond was professional and prompt. Communication was very good through the process. They handled a few minor punch list items quickly and professionally. We would definitely use Lost Pond Construction again.
Service Provider Response: Edit
We great appreciate the opportunity to assist you and your family with the transformation of the laudry room. We are very pleased with the results and thank you so much for choosing us to partner with you on this renovation.
Service Provider Response: Edit
We great appreciate the opportunity to assist you and your family with the transformation of the laudry room. We are very pleased with the results and thank you so much for choosing us to partner with you on this renovation.
Roger Gingerich
09/10/2017
The team at Lost Pond is professional, first class and truly top of the line. Our experience with them was great. We had LP design, demo and remodel our 20 year old master bathroom. Prior to brining in LP, I had received quotes from two other remodel companies.. Both were professional and both provided quotes as to the work that was going to be done. I then reached out to LP and was put in contact with Jeff Tortorea. Jeff asked a different questions over the phone of the work that we were looking for and then explained the way that LP does business. LP does prefer to design first, quote a job, then provide project timelines. The reasoning behind doing it this way is to have the least disruption to the day to day life of the homeowner by having the entire project planned in advance — from demo, to plumbing, electric, countertops, shower, etc… After hearing Jeff explain this, I told him (after speaking to my wife) that we would go with them. The team that Jeff has is great as well. From Liz who worked with us prior to design, to Andrea who really helped us see what the new bath would look like and provided unbelieveable suggestions on tile, colors, etc to the top of the line Project Manager, Ric — the team was great. Many buyers and reviews you find on Angie’s list have statements around the contractor being unorganized, unresponsive, etc.. That is not the case with LP. The responsiveness of the entire team was literally almost immediate. Even when someone texted Ric at 9pm at night regarding what kind of lightbulb to get for the bathroom — he responded almost immediately. The quality of contractors that LP brings in are great as well. LP team will do the demo, but there are certain folks – tile contractors, plumbers, painters, electricians – that are subbed out. The subs that LP uses do a heck of a job, communicate well and do quick, quality work. The ENTIRE LP team cares about their customers, their customer’s satisfaction (even warranties on the work) and the end product their delivering. I would highly recommend Liz, Andrea, Ric and the team to any person that is looking for a quality, high end company that wants a job done efficiently and correctly.
Service Provider Response: Edit
Thank you so much for taking the time to share your experience with Lost Pond Construction. There is no greater compliment than a positive review! We recognize renovation projects are big investments and a major disruption in your home. We truly work hard to minimize the chaos that a coincides with a remodel and strive to make the process as seamless as possible for our clients. Your appreciation and kind words for our team will surely be passed along to each and every one of them!
Service Provider Response: Edit
Thank you so much for taking the time to share your experience with Lost Pond Construction. There is no greater compliment than a positive review! We recognize renovation projects are big investments and a major disruption in your home. We truly work hard to minimize the chaos that a coincides with a remodel and strive to make the process as seamless as possible for our clients. Your appreciation and kind words for our team will surely be passed along to each and every one of them!
Pete Titas
09/07/2017
Outstanding great ideas and concepts to help with the vision. Thorough estimate that was met. Excellent customer service and responsiveness. No hassle, great work and great people to work with.
Service Provider Response: Edit
Thank you so much, it was a pleasure working with you both!
Service Provider Response: Edit
Thank you so much, it was a pleasure working with you both!
ralph cutcher
02/13/2017
We were very pleased with the outcome of our 3seasons room. Lost Pond was very responsive and fun to work with.
Description of work:
Upgrades small sun porch to a 3 seasons room
Description of work:
Upgrades small sun porch to a 3 seasons room
Dee Rzeczycki
06/13/2023
The entire process was incredible right from the very first phone call. Jeff and Lisa and the whole crew are very good at what they. We did a huge kitchen renovation which could have been very stressful but Jeff and Lisa made it a very smooth and enjoyable experience. The project was started on the agreed date and was finished almost on schedule. We had a little delay on some materials due to Covid but the crew was there every day doing work. They even took extra good care of our fur babies to make sure they were safe and comfortable while they were working. We ended up with a kitchen that exceeded our expectations. I would highly recommend Lost Pond Construction.
Description of work:
We did a complete kitchen renovation.
Service Provider Response
This renovation meant as much to us as it did to you. We knew we were building a space where the family would commune, dance, celebrate, and love. You guys were amazing to work with and we appreciate how you trusted in us and our process to transform the kitchen from what it had been to the masterpiece it’s become. Thank you for taking a minute to share your thoughts with other Angi members. We look forward to helping on the next project whenever you’re ready.
Description of work:
We did a complete kitchen renovation.
Service Provider Response
This renovation meant as much to us as it did to you. We knew we were building a space where the family would commune, dance, celebrate, and love. You guys were amazing to work with and we appreciate how you trusted in us and our process to transform the kitchen from what it had been to the masterpiece it’s become. Thank you for taking a minute to share your thoughts with other Angi members. We look forward to helping on the next project whenever you’re ready.
Kristen Leach
03/28/2023
They were very professional and we loved the design work and the end results!!! We are so happy with our new kitchen!!!!
Description of work:
Redesigned and remodeled Kitchen.
Service Provider Response: Edit
Than you so much for taking time to post some kind words about your experience with us. We are thrilled with how your kitchen turned out and hope you enjoy it as much as we enjoyed building it for you.
Description of work:
Redesigned and remodeled Kitchen.
Service Provider Response: Edit
Than you so much for taking time to post some kind words about your experience with us. We are thrilled with how your kitchen turned out and hope you enjoy it as much as we enjoyed building it for you.
Marino Nerici
03/23/2023
Professional and quality work at a fair price! Working with Jeff and his team at Lost Pond Construction was a great experience. Jeff took time to learn our style and understand our situation. We hired Lost Pond to make improvements to our master bedroom, bathroom, kitchen, and refinish our hard wood floors all while our family was preparing to move back to the United States from overseas. Jeff went out of his way to coordinate with our extended family for home access until we moved back. Putting in hours over the holiday’s, his team was able to finish the project ahead of schedule. Lost Pond made everything they improved look like new and we couldn’t be happier. The interaction we had with his team was professional and courteous. Jeff is extremely responsive and easy to contact either through email or phone calls. I highly recommend Lost Pond for home improvement projects. If we continue with more projects that involve a contractor, we’ll definitely use Lost Pond.
Service Provider Response: Edit
Thank you very much for taking time to provide a review of your experience with Lost Pond Construction. We are so happy to hear how pleased you are with the work we completed in advance of your family getting settled in to your new home. We appreciate the trust you placed in us to work while you were living thousands of miles away. We greatly enjoyed working with you and look forward to hearing from you when you needs us again.
Service Provider Response: Edit
Thank you very much for taking time to provide a review of your experience with Lost Pond Construction. We are so happy to hear how pleased you are with the work we completed in advance of your family getting settled in to your new home. We appreciate the trust you placed in us to work while you were living thousands of miles away. We greatly enjoyed working with you and look forward to hearing from you when you needs us again.
Timothy Adair
03/20/2023
We were very pleased with Lost Pond’s work to renovate our kitchen. The owner, designer, and foreman worked well together to assist us in all aspects of the project. The work was done in a timely manner and for the price quoted. We appreciated their professionalism and attention to detail. Highly recommended.
Service Provider Response: Edit
It is such an honor for us to have been able to complete this transformation for you two. Thank you very much for the confidence you placed in us, and for your kind words in the review you submitted.
Service Provider Response: Edit
It is such an honor for us to have been able to complete this transformation for you two. Thank you very much for the confidence you placed in us, and for your kind words in the review you submitted.
Joy Munson
09/03/2017
This company is the real deal, so satisfied! I had heard so many horror stories of kitchen remodel projects going wrong, I was a little nervous. From the beginning to the end this company and their employees know this business well and do a fantastic job! I was never nervous about any of The Lost Pond Construction employees coming into my house while I was at work, that was a HUGE relief for me. Mike and Logan are amazing guys who know what they are doing and always want the customer to be happy & work to make sure they are! Ric always kept me abreast of what to expect next & kept the communication open. Liz and Lisa Lynn were always there to help me with anything I needed, they knew my taste and would offer me suggestions & would meet me if I felt I needed some extra guidance at any of the places that we would make our selections from, this was invaluable to me! Thank you so much Lost Pond, I have already given your name out to a couple of people!!
Service Provider Response: Edit
Thank you so much, it was a pleasure working with you! We are very appreciative of your review and hope to continue working with you on any future projects.
Service Provider Response: Edit
Thank you so much, it was a pleasure working with you! We are very appreciative of your review and hope to continue working with you on any future projects.
LeeAnne Bowman
08/15/2017
This team made the process as painless as possible! They were terrific!
Service Provider Response: Edit
We appreciate your business and thank you so much for choosing Lost Pond Construction. It was a pleasure working with you and your family.
Service Provider Response: Edit
We appreciate your business and thank you so much for choosing Lost Pond Construction. It was a pleasure working with you and your family.
Mary Ann Stropkay
07/27/2017
They were always very dependable and quick to respond. The whole crew was great and very trustworthy.
Description of work:
They completely renovated my kitchen and did an excellent job. The finished product was high quality and done on time. They also installed new flooring and have done some other odd jobs for me.
Service Provider Response: Edit
It has been our pleasure to handle the transformation of your home. We genuinely enjoyed working with you, and sincerely appreciate your trusting us to renovate your home.
Service Provider Response: Edit
It has been our pleasure to handle the transformation of your home. We genuinely enjoyed working with you, and sincerely appreciate your trusting us to renovate your home.
Barbara Armington
07/25/2017
We took a huge leap of faith by contracting with Lost Pond Construction for this major renovation project. Our experience could not have been better. From design work to the finishing touches and every detail in between, we were VERY SATISFIED. All of the people working on the project were professional, prompt, and patient with our questions and concerns and expectations. We were kept informed at each step along the way. We certainly appreciated the attention to details and professionality, not to mention the efficiency and quality of the workers and workmanship. Valuable information and suggestions in order to make comfortable, informed decisions were given at each step of the way for this renovation. Our project included new siding and windows, complete kitchen redo, moving walls, updating bathrooms, adding a laundry room, and new drywall, electrical, and painting throughout. All of the components were handled with skill and efficiency, especially when juggling several contractors at once. Our house project was done over a four month period and everything was completed on schedule or ahead of schedule. The entire Lost Pond team was dedicated to ensuring that everything was done to our liking and preferences, as well as being done in a timely manner. Lost Pond made promises about what they would do for us and they delivered! We are GREATLY PLEASED with the results and have recommended Lost Pond to many people. We definitely recommend that you look at the Lost Pond web site and call them to discuss your vision for your renovation project. You won’t be disappointed. If/when we have more work done, we will definitely contact Jeff and the team to do it. Thanks to everyone who worked on the project, we are living in a beautiful, functional “new” home.
Service Provider Response: Edit
Thank you so much for your kind words and for the confidence you express in our team to handle this and any future renovations you may have. We are thrilled to have been chosen to renovate what had been your childhood home and very proud of the transformation we brought to life on this house at your direction. Renovating a whole home can be an overwhelming experience for home owners. We are pleased that you felt like you were in capable hands during the entire journey. From concept to completion, we felt like this was a terrific engagement. Thank you again for trusting us to transform your dreams into reality.
Service Provider Response: Edit
Thank you so much for your kind words and for the confidence you express in our team to handle this and any future renovations you may have. We are thrilled to have been chosen to renovate what had been your childhood home and very proud of the transformation we brought to life on this house at your direction. Renovating a whole home can be an overwhelming experience for home owners. We are pleased that you felt like you were in capable hands during the entire journey. From concept to completion, we felt like this was a terrific engagement. Thank you again for trusting us to transform your dreams into reality.
Amy Liikala
07/19/2017
