Everything went well with both projects. Jeff was punctual when he came out for estimates. His foreman Ric was also punctual on the work days - if he, his workers, or their subcontractors had a change of schedule he would let us know right away. The deck landing was done in 2 days - 1 for demo and 1 for construction. The plumbing, electrical, and installation for the washer and dryer took about a half-day for each. The primary workers and the subcontractors all made sure the work area was clean and organized between work days and upon completion. Lost Pond is a little pricier than others but I would say it was definitely worth it. If all goes well we hope to use them again in spring/summer for a kitchen and floor remodel.
Nathan Hurd
Painesville, OH
Remove wall separating dining room & kitchen. Cleaned up lots of suspicious wiring. Installed new cabinets, recessed lighting, laminate counter tops, tile floor crown molding.
House had original 1960's kitchen. Poor lighting, large soffits, inadequate electric. LPC was great from design to clean up. On time, Very professional and trustworthy.
Dan & Kathy Milo
Mentor, OH
Jeff the owner, and his designer Andrea came out to give us a quote on putting a new kitchen in where our dinning room currently is, and making our old kitchen into a space we could use as a media/family room. We weren't sure this was possible, but they were awesome and had some great ideas! Jeff was very honest and upfront with us in telling us what things we wanted would cost, and then offering alternatives to meet our budget. Andrea drew up some amazing 3D designs with the cabinets we picked out, and went over everything with us.
The entire quote process went smoothly, they immediately scheduled a time to come out and give us a quote, returned all of our calls and emails promptly. Jeff even made a few changes to the quote and answered questions promptly which was great!
In the end we weren't able to go through with it because other urgent problems with our home arose, but we will definitely be using Lost Pond when we are ready!
Kim Wilhelm
Wickliffe, OH
Lost Pond stained the deck that they had rebuilt the previous year. They also replaced a couple of boards and tightened up a loose board on one of the steps. The deck looks amazing. We are very happy with the work that was done and are looking forward to using the "good as new" deck as soon as spring arrives. We would definitely use Lost Pond again for any future projects we might have.
Leslie Pultorak
Mentor, OH
From the very beginning everything was handled in a professional manner. The availability of an in-house designer was essential. Everything was explained and the project started and was completed on schedule. Questions were answered promptly, often after business hours. The quality of the work and products was excellent, and the results are beautiful.
Kathleen Dixon
Newbury, OH
I built the deck on the back of our house in 1988, the year we moved into our house. After years of in-ground contact the support posts had deteriorated to a dangerous degree. I had recently installed a jack post as a backup.
Initially I was thinking of replacing the posts myself, but the more I thought about the more it looked like it would be a difficult and potentially dangerous project. I was having difficulty finding a contractor to do this for me. Finally I contacted Jeff, Lost Pond's owner, and he came out to take a look.
After talking with him and looking at the cost of the post replacement and other work that might have to be done on the deck, it seemed reasonable to replace the whole thing. Since we liked the basic design we already had, Jeff worked with us to come up with a plan that had all the features of the old deck but also some enhanced structural changes. In fact the new deck has two cross beams instead of one and a doubled rim joist.
Jeff's crew arrived early last Tuesday with lumber, and a dumpster. The crew of five quickly removed the old deck. By the end of the day they had most of the new structure in place and about half of the flooring. I was impressed with the teamwork and skill of his men. They paid very close attention to detail. For example they took care to make sure each plank of the decking was precisely spaced along it's entire length. Each plank was installed with the grain curved downward to prevent cupping later on. At the end of the first day the crew had rejected several planks that weren't perfect and had gotten new ones from the lumber yard. By mid-day Tuesday the project was complete.
I can't say enough about the quality of the construction crew. Their work was done with skill and precision. They answered any questions I had and checked with me if they had questions about what I wanted.
Hugh Thompson
Chesterland, OH
Jeff Tortorea, business owner, and Andrea, designer, came to our home to look at our current kitchen and discuss our renovation thoughts and objectives. They were able to offer food-for-thought on what we might gain in storage space yet not incur a higher-than-necessary cost to modify two base cupboards. They took measurements and fairly quickly prepared a proposal which we reviewed with them in their office / showroom so that we could see material samples.
However, they soon helped us understand that we would gain much more with complete cabinet replacement rather than simply having a couple of the cupboards modified as well as the built-in oven eliminated (and replaced with a slide-in range) along with the other renovations desired.
Jeff and Andrea were quick to respond to our questions. They prepared easy-to-understand proposals. They did not hesitate in trying to satisfy our objectives.
Michelle Ahlgren
Highland Heights, OH
Lost Pond Construction was very thorough and organized, especially in the planning of our project.
Jeff worked with us extensively to provide us with the features we were looking for in our basement renovation project. The communication was open and always punctual. We will definitely look to Lost Pond Construction for any future projects.
Tiffany Miller
Mentor OH
Exceptional. Jeff was prepared for us every step of the way. Of every contractor we interviewed, only Jeff prepared dimensional drawings which helped us place cabinets and toilets in new locations.
Rod Semrad
Chesterland, OH
Massive kitchen renovation. Gutted kitchen to studs, corrected improper plumbing, heating, wiring, & insulation. Removed soffits, added task lighting. Reworked flow through kitchen. Installed hickory cabinets, tile floor and granite tops.
Jeff arrived shortly after I started demo on my kitchen. I am a baker and desperately needed help optimizing my layout & making it a more pleasant place to work. The job was on time & on budget. Jeff & Rick were just amazing to work with.
Roger and Kim Hutchison
Mentor, OH
In January of 2014 we began searching for a home improvement company to begin the process of remodeling our 27 year old kitchen. We interviewed three different companies that were all highly recommended. Our final decision to choose Lost Pond Construction was based on 2 points. # 1. The fact that there was a highly skilled "Kitchen Designer" who we were very comfortable working with. # 2. The level of expertise and trust that the owner of the company demonstrated.
The design process took several months. We did extensive research on our own but Lost Pond's Designer went above and beyond by spending countless hours facilitating the planning of our kitchen. Her drawings, her suggestions, and especially her patience with us are to be commended. She would even meet us at various locations (flooring store, lighting center, etc.) to help with our final selections. My husband does not make decisions quickly and is very "nit picky". Barb took her time with us and always asked the right questions to lead us in the decision making process.
Our project started a little later than we wanted, but that was because LPC was involved with a complete home renovation that took longer than they expected. Once the crew was on site, things moved smoothly and quickly. Every single employee was courteous, polite, prompt, and professional. During the 2nd week into the project, we had an unexpected family emergency out of state. By then, we had developed a sense of trust with Ric, the field supervisor, and we didn't hesitate to leave town while his men continued working in our house.
As with any large project involving demolition, carpentry, electrical, and plumbing, some major and minor issues developed along the way. My husband and I were always reassured that things would be resolved to our satisfaction. The owner would often tell us "Relax, you hired us to do your worrying". Any question we had or problem we saw was handled quickly and professionally.
Whenever a outside trade came in, an employee of LPC was always on site to supervise. However, the majority of the work was completed by Lost Pond workers - the demolition, installation of new flooring, cabinets, lighting, tiling, and all carpentry. At the end of each day, the work area was always cleaned up and we would know the schedule for the following day.
The entire renovation took about 2 months, LPC kept our inconveniences to a minimum AND there were no hidden "surprise" fees. They kept as closely to the time frame as possible and worked within our allotted budget.
We are EXTREMELY happy with our new kitchen and would HIGHLY recommend Lost Pond Construction Company to friends and family. They are professional in every respect, detail oriented, and a pleasure to do business with.
Gary Gerard
Concord, OH
My wife and I had interviewed several design-build firms and couldn't find one we liked until we met Jeff Tortorea from Lost Pond Construction. After having spent thousands already with a competing firm on a design that we didn't love, and couldn't afford to build, Jeff was willing to help cost effectively modify the architectural work we had in hand so we could more cost effectively develop a set of drawings that his team could use for permitting, architectural review, and construction.
Following two months of Architectural review meetings and revisions with the city, we had approval to proceed with construction.
We wanted to raise the roof to camouflage the distinct appearance of a split level home. We wanted to centralize all living space to the first floor, and wanted to be able to heat and cool the home’s zones with energy efficient HVAC equipment, insulation and windows. On the exterior, we re-sided the house, added a three car garage to the first floor, added an enormous screened in composite porch, poured a new cement patio and replaced all windows, gutters, and downspouts. Inside we remodeled three bathrooms, expanded what had been a very cramped kitchen and dining area into a gourmet kitchen and spacious dining area. We transformed a first floor in-law suite to our Master Suite complete with stone fireplace, and luxurious en suite Master Bath. We raised the roof to create a soaring 14 foot open span Great Room with a massive stone fireplace and hand hewn post and beam truss style beams. In the course of opening all the walls to complete the renovation, Jeff's crews found many surprises that needed to be addressed.
Each time they found something new, Ric (the project superintendent) would contact me about what they discovered, and how they proposed to remedy it. They encountered issues related to structure, electrical, plumbing, septic and foundation during the course of the six month renovation. Each time they did, we were made aware of the issue and given pricing and timeframe to correct. As the project supervisor, Ric was on the job site every day, making sure things ran smoothly and he was available to answer any questions we had. In addition, his work ethic and quality control of the job were second to none. We knew Ric treated our house like he was building his own home. He managed the flow of work through his in-house employees and an army of trade professionals who partner with Lost Pond Construction on larger builds like this one. Despite delays from suppliers, and juggling schedules with tradesmen, the project was moved ahead at an acceptable tempo. On occasions when there were delays, they were caused by municipal slowdowns as happened during our two months of architectural review and permitting, weather related issues as happened when we relocated the septic tanks and had so much rain we couldn't backfill the void left by the tanks that got removed, or the schedule conflicts created when trade subcontractors like the mason who tried to squeeze more into a day than was realistic. Overall, the delays added about six weeks to the initial completion date, which was acceptable to us when we considered all the additional work that had to be done to address the surprises they found.
On a large project like this, it is critical to have trust and faith in the people you hire to do the work. They are going to be in your lives for upwards of half a year or more, so it is important to have a healthy working relationship with your contractor and the on-site project manager. Jeff and Ric were terrific to deal with. Their designer Barb brought a wealth of advice and much appreciated guidance as we chose cabinetry (species, stain, glaze, and layout) as well as flooring, wall color, and much needed assistance with coordination of siding, roofing, soffit, fascia, and door selection. Though there were budget and time over-runs during this project, I always felt like Jeff and Ric were giving me honest information, and that at all times, they were advocating for my family and me at each stage of the project. And in the end, we didn't get a house, we got a home.
My wife and I are thrilled with the finished product. It took the collective efforts of a lot of people working some long hard days to bring about this transformation. We are grateful to the people of Lost Pond Construction for making our house the dream home we had envisioned for so many years. We highly recommend them to anyone looking for help with any kind of home improvement project.
We wanted to raise the roof to camouflage the distinct appearance of a split level home. We wanted to centralize all living space to the first floor, and wanted to be able to heat and cool the home’s zones with energy efficient HVAC equipment, insulation and windows. On the exterior, we re-sided the house, added a three car garage to the first floor, added an enormous screened in composite porch, poured a new cement patio and replaced all windows, gutters, and downspouts. Inside we remodeled three bathrooms, expanded what had been a very cramped kitchen and dining area into a gourmet kitchen and spacious dining area. We transformed a first floor in-law suite to our Master Suite complete with stone fireplace, and luxurious en suite Master Bath. We raised the roof to create a soaring 14 foot open span Great Room with a massive stone fireplace and hand hewn post and beam truss style beams. In the course of opening all the walls to complete the renovation, Jeff's crews found many surprises that needed to be addressed.
Each time they found something new, Ric (the project superintendent) would contact me about what they discovered, and how they proposed to remedy it. They encountered issues related to structure, electrical, plumbing, septic and foundation during the course of the six month renovation. Each time they did, we were made aware of the issue and given pricing and timeframe to correct. As the project supervisor, Ric was on the job site every day, making sure things ran smoothly and he was available to answer any questions we had. In addition, his work ethic and quality control of the job were second to none. We knew Ric treated our house like he was building his own home. He managed the flow of work through his in-house employees and an army of trade professionals who partner with Lost Pond Construction on larger builds like this one. Despite delays from suppliers, and juggling schedules with tradesmen, the project was moved ahead at an acceptable tempo. On occasions when there were delays, they were caused by municipal slowdowns as happened during our two months of architectural review and permitting, weather related issues as happened when we relocated the septic tanks and had so much rain we couldn't backfill the void left by the tanks that got removed, or the schedule conflicts created when trade subcontractors like the mason who tried to squeeze more into a day than was realistic. Overall, the delays added about six weeks to the initial completion date, which was acceptable to us when we considered all the additional work that had to be done to address the surprises they found.
On a large project like this, it is critical to have trust and faith in the people you hire to do the work. They are going to be in your lives for upwards of half a year or more, so it is important to have a healthy working relationship with your contractor and the on-site project manager. Jeff and Ric were terrific to deal with. Their designer Barb brought a wealth of advice and much appreciated guidance as we chose cabinetry (species, stain, glaze, and layout) as well as flooring, wall color, and much needed assistance with coordination of siding, roofing, soffit, fascia, and door selection. Though there were budget and time over-runs during this project, I always felt like Jeff and Ric were giving me honest information, and that at all times, they were advocating for my family and me at each stage of the project. And in the end, we didn't get a house, we got a home.
My wife and I are thrilled with the finished product. It took the collective efforts of a lot of people working some long hard days to bring about this transformation. We are grateful to the people of Lost Pond Construction for making our house the dream home we had envisioned for so many years. We highly recommend them to anyone looking for help with any kind of home improvement project.
Don and Sharon Cox
Waite Hill Village, OH
Jeff came out to my house to give me a quote for front and back decks. I had just purchased the house and really had no idea want I wanted or what I could do. He was very patient and explained my options clearly and listened to my priorities and responded with relevant information. He provided me with a very accurate diagram of the solution he proposed and a very competitive quote that was easly to understand, professional and clear. I subsequently had several other quotes that were all higher and lacked the professional and personal service that Jeff provided. So I will be using Jeff for the project in the near future.
Mary Beth Andrasak
Willoughby, OH
I tried to find someone to take on this job with no luck for days until I found Lost Pond. The president (Jeff) was happy to help me out although this was a much smaller job than they normally did. They got it done quickly and did a great job. The guys that did it were a pleasure to work with. I no longer have to worry about my house falling into the garage and have since had Jeff over with a draftsmen to look at designing a cover for our deck. He was able to save me over $1200 on the service of designing the deck cover by using this man instead or an architectural firm and we can now have an idea of what things will look like along with having approved, workable blueprints that I could take to anyone to have it built. I won't take the prints anywhere else though since Jeff and his company would be my first choice anyway.
DON'T hesitate to call them for anything you might have in mind with repairing, refurbishing, remodeling, or to get some ideas on the design.
Phil Turek
Chardon, OH
They came out as promised for quote. I received a email quote the same day, and an agreeable start date. They came out to review the job with the foreman and owner. They worked hard with no breaks and completed the job in 2 days. I had some issues to address and they took care of them in a timely fashion.
Barb Aker
Painesville, OH
My wife had always wanted a deck on the front of our house. We finally decided this was the year. She drew up plans, went to Mentor lumber in Chardon. With Kevin's help picked out the materials and now we needed a builder. Angie's list provided a great list and we decided our first contact was to Lost Pond Construction (LPC). They were local to me in Chardon which is always my favorite choices. I got a hold of LPC and Jeff the owner set up an appointment for the next day for a consultation. Jeff was on time and extremely nice and very professional. After a really good meeting Jeff answered all our questions. Shortly after he left we decided they were our choice to construct our "custom" deck. Mind you we really had no idea of what we exactly wanted and relied on Jeff's knowledge and advice. After a couple days Jeff sent us plans and prices (quote from Mentor Lumber). It all looked good and his price seemed more than fair. We signed a contract and it all started. Jeff called the township about zoning info.(that's a whole other story) and the county about the permits. We set up a start date of June 10th. The materials showed up that morning (pouring rain) and Jeff and his construction superintendent Rik shortly followed. Work started the next day and I was amazed how professional Rik was with his helper. I could give you a step-by-step description of all the work but I wouldn't do it justice for quality and speed that was performed. Even with a slight hic-up I was in awe every moment. Just watching Ric and his assistant's was a thing of beauty. They never stopped or took a break. I was exhausted just watching them. As my "custom" deck took place we never envisioned such a masterpiece. We had only expected a normal deck. Not a work of art. On June 19th the deck was finished. I hope I can load pictures of it but you can see my new favorite place in my house on Lost Ponds facebook page in great detail. I also have to mention how Jeff and Rik tackled a problem with our kitchen sink drain that came up during construction. They were true contractors handling the problem with grace and professionalism. We finally wrapped up all the Add-ons June 25th at a small price due to Jeff and Riks honesty on the worked performed. I have to say we actually missed Rik and Jeff after the job was done. You couldn't ask for two more likeable guys. I am proud to now consider them our FRIENDS!! They are now my ONLY CONTRACTORS! I have a couple more projects in the future (a custom barn). I think by now you can tell I really loved this company. If you want any contract work done on your home or business please give LPC a call. Truly a great find for us. Hard to find companies today with the attention to detail and sense of pride they have in their work. LOST POND CONSTRUCTION, REMEMBER THAT NAME!
Jim Vargo
Chardon, OH
Ric updated doors and screens, installing 3 doors and 5 screens. He changed dryer vent exit from basement, put new steps in garage and firewall. He built railings for front door steps (2 doors). He vented closed in crawl space and more.
Ric was prompt and worked without pause. He cleaned up completely each day. He solved problems as they arose because house was built in 1952. He listened to questions and responded. The subcontractor who installed new garage door was just as professional.
Ric was prompt and worked without pause. He cleaned up completely each day. He solved problems as they arose because house was built in 1952. He listened to questions and responded. The subcontractor who installed new garage door was just as professional.
John Becker
The workers were very prompt and corrected a problem that we wanted changed. Good workmanship. Conscientious. Cleaned up the worksight each day. We were very pleased with the job performed.
Bob Erasmus
I had some extensive remodeling done to the inside of my home. This work included remodeling the kitchen with bamboo hardwood floors, granite counter tops, tile back splash and a new light fixture. A new faucet of my choosing and new sink were also installed in the kitchen.
I also had improvements made to the finished basement which included rebuilding and carpeting the steps to the basement. Work in the finished basement included new paint, baseboard molding and trim around all of the doors. Lighting, electrical and plumbing issues were also addressed in the finished basement. The bottom of several doors in the finished basement that did not close properly were planed down to clear the carpet. New window sashes on the top portion of all the windows were installed on the second floor. Water damage to the walk in closet in the master bedroom on the second floor was repaired. This repair included new paint and new carpeting in the master bedroom walk-in closet. On the first floor, a door leading out to the deck area was repaired which included replacing a rotted brick molding and repairing and reinstalling the storm door. A treated wood step was also added to the deck leading out of this door.
Further, a custom oak entertainment center was built around the fire place area in the living room. This included new electrical wiring, painting and repairing drywall and installing a commercial grade wall television mount. A television I supplied was also hung utilizing the new wall mount.
I also had improvements made to the finished basement which included rebuilding and carpeting the steps to the basement. Work in the finished basement included new paint, baseboard molding and trim around all of the doors. Lighting, electrical and plumbing issues were also addressed in the finished basement. The bottom of several doors in the finished basement that did not close properly were planed down to clear the carpet. New window sashes on the top portion of all the windows were installed on the second floor. Water damage to the walk in closet in the master bedroom on the second floor was repaired. This repair included new paint and new carpeting in the master bedroom walk-in closet. On the first floor, a door leading out to the deck area was repaired which included replacing a rotted brick molding and repairing and reinstalling the storm door. A treated wood step was also added to the deck leading out of this door.
Further, a custom oak entertainment center was built around the fire place area in the living room. This included new electrical wiring, painting and repairing drywall and installing a commercial grade wall television mount. A television I supplied was also hung utilizing the new wall mount.
James Falb
Chardon, OH
They put an addition on to an '14*16' existing deck and made a new door for my shed.
The two workers showed up on time and worked the first day entirely in the rain. They didn't take breaks and worked very well together. The job took 1 and half days to complete. They didn't talk too much and the work was professional.
The two workers showed up on time and worked the first day entirely in the rain. They didn't take breaks and worked very well together. The job took 1 and half days to complete. They didn't talk too much and the work was professional.
Susan Sharp
Bellbrook, OH
Home Advisor Reviews
Angi Reviews
Home Advisor Reviews
Project: Remodel or Renovate One or More Rooms
He was great!
He was great!
Merwin E.
in Chardon, OH
I absolutely cannot say enough wonderful things about this company and the crew. After about three estimates from different people I decided to look into a professional company to do a large remodel on my very outdated kitchen. After the very first conversation with Jeff I knew that my husband and I needed to meet with this man. He and his designer Lisa listened to our wants and needs and carefully and very thoughtfully designed three possible kitchens for us to choose from. We were actually able to see 3 finished products that we could choose from which were all completely amazing. Once we made our decision the fun began. The work was all done while we were at work and every night when we came home we could see so much progress every day and every thing was cleaned up and organized so that we could continue to live comfortably while the construction was going on. I can go on forever about so many things but the bottom line is that we ended up with the kitchen of our dreams. So much attention to detail and so many extras that we never dreamed of. Final payment was not made until they knew we were completely satisfied. They even took extra special care of our pets while they were there working. Amazing!!!! We even feel that weâ ve made incredible friendships with the whole crew. Professional, thoughtful, considerate and truly amazing people! We will be forever grateful and plan to use Lost Pond Construction for future projects. No need to ever look further. Thank you Jeff, Lisa, Don, Eric, Kenny and Danny!!! Youâ re all wonderful people and wonderful at what you do!!!
Kristen L
Chardon, OH
Project: Remodel a Bathroom
Comments: We could not have been more pleased with the entire project. From the initial design consults to the material and color schemes and the final product was 5-star service. Jeff and his team hit every deadline (even during COVID) and came in on budget! We had Lost Pond do our master bath and a build-out of basement bedroom and bath for our new home in Kirtland. To put it in a simple way = Lost Pond Construction is simply the best around!
Comments: We could not have been more pleased with the entire project. From the initial design consults to the material and color schemes and the final product was 5-star service. Jeff and his team hit every deadline (even during COVID) and came in on budget! We had Lost Pond do our master bath and a build-out of basement bedroom and bath for our new home in Kirtland. To put it in a simple way = Lost Pond Construction is simply the best around!
Todd W.
kirtland, OH
Project: Remodel a Kitchen
Mary ann S.
Chardon, OH
Project: Remodel a Kitchen
Comments: Project is commencing, so I will edit any feedback once completed. I am impressed so far!
Comments: Project is commencing, so I will edit any feedback once completed. I am impressed so far!
William R.
Chardon, OH
Project: Remodel a Basement
Comments: Lost Pond is good value for the money.
Comments: Lost Pond is good value for the money.
Jim R.
Project: Remodel a Bathroom
Comments: Excellent job, will be calling him back in February to install bathroom in my basement
Comments: Excellent job, will be calling him back in February to install bathroom in my basement
Homeowner
Maple Heights, OH
Project: Build an Addition
Excellent work and stuck to the timeline! Thank you Lost Pond Construction!
Excellent work and stuck to the timeline! Thank you Lost Pond Construction!
Daniel M
North Olmsted, OH
Project: Build an Addition
Comments: My wife and I are a little late to the remodeling game. We have heard horror stories from friends who had very bad experiences with remodels. Our experience is exactly the opposite. Our project was done on time on budget and attention to detail what is second to none. It seems that all of our friends are done with their home-improvement projects now, but I will definitely steer anybody else that I know towards Lost Pond Construction.
Comments: My wife and I are a little late to the remodeling game. We have heard horror stories from friends who had very bad experiences with remodels. Our experience is exactly the opposite. Our project was done on time on budget and attention to detail what is second to none. It seems that all of our friends are done with their home-improvement projects now, but I will definitely steer anybody else that I know towards Lost Pond Construction.
Dan M
Mentor, OH
Project: Remodel a Basement
Comments: Jeff and Lisa were great to work with. Lisa designed 4 different bathrooms for the space which were all great options. She was very helpful and answered our questions promptly. Ray and his crew, who installed the bathroom, were very efficient and professional. We were very pleased with the result! Thank you Lost Pond Construction!
Comments: Jeff and Lisa were great to work with. Lisa designed 4 different bathrooms for the space which were all great options. She was very helpful and answered our questions promptly. Ray and his crew, who installed the bathroom, were very efficient and professional. We were very pleased with the result! Thank you Lost Pond Construction!
Teresa C.
Mentor, OH
Project: Remodel a Bathroom
Comments: Jeff and his team really made my first remodeling experience a fantastic one! When Jeff and Lisa showed up at my new place, I did not know what to expect, I got great ideas and suggestions about flooring, paint color and bathroom options. They helped me understand where my money would be the best spent. I had a super tight timeline and Jeff and his team dropped everything to make sure we worked together to make it happen. Jeff was always available for questions and did a very thourough job of explaining a few unexpected problems. His whole team made me feel confident that I had hired the right company for the job!
Comments: Jeff and his team really made my first remodeling experience a fantastic one! When Jeff and Lisa showed up at my new place, I did not know what to expect, I got great ideas and suggestions about flooring, paint color and bathroom options. They helped me understand where my money would be the best spent. I had a super tight timeline and Jeff and his team dropped everything to make sure we worked together to make it happen. Jeff was always available for questions and did a very thourough job of explaining a few unexpected problems. His whole team made me feel confident that I had hired the right company for the job!
Joyce W.
Mentor, OH
Project: Remodel a Basement
Comments: Jeff and his crew were not only very professional and on TIME, but the attention to detail that Jeff makes everyone adhere to was really the extra touch for my wife and I. They really did a great job, we are thrilled with the space they created.
Comments: Jeff and his crew were not only very professional and on TIME, but the attention to detail that Jeff makes everyone adhere to was really the extra touch for my wife and I. They really did a great job, we are thrilled with the space they created.
Rich A.
Painesville, OH
Project: Remodel a Kitchen
Comments: The attention to detail from Lost Pond Construction was incredible. They kept me informed of any changes that need to be made and would always wait for my approval. The work was completed on time and on budget. I would highly recommend this company.
Comments: The attention to detail from Lost Pond Construction was incredible. They kept me informed of any changes that need to be made and would always wait for my approval. The work was completed on time and on budget. I would highly recommend this company.
Daniel M.
North Olmsted, OH
Project: Remodel or Renovate One or More Rooms
Comments: They are very professional, on time and do great work. Would recommend to anyone.
Comments: They are very professional, on time and do great work. Would recommend to anyone.
Homeowner
Angi Reviews
The project went really well and the work was quality. Jeff and his crew were quite flexible when encountering situations where a decision had to be made, allowing me to insert my two cents, Also, they kept the inevitable mess to a minimum and tried to clean up on a daily basis. Overall, a reasonable timetable was kept, in spite of some material shortages due to the covid situation.
Description of work:
The project was construction of a loft in an upstairs attic space. This attic space was over the den, and master bedroom and bathroom on one side of the house. The developed upstairs area on the other side was three bedrooms and associated bathrooms. The complexity of the project was twofold: The ceiling heights of the den, bathroom and bedroom were different, being 10 ft, 12 ft, and 11, ft,. respectively. For the loft to have a level floor and to maximize the floor area, the den ceiling height became the reference and the bathroom ceiling was dropped by 2 ft. and the bedroom ceiling by 1 ft.. Also. to access the loft space a 10 ft high walkway had to be built on the back side of the main floor living room, connecting the loft area and the hallway associated with the upstairs bedrooms. This necessitated raising the living room ceiling from 14 ft, to 18 ft. In the process two skylights were installed in the living room and three skylights in the loft area. Additional stone work had to be added to the fireplace to accommodate the increased ceiling height. Pic 1: Loft as seen from the atrium. Pic 2: Walkway as seen from the living room. Pic 3: Loft as seen from the walkway. Pic 4: Loft area.
Description of work:
The project was construction of a loft in an upstairs attic space. This attic space was over the den, and master bedroom and bathroom on one side of the house. The developed upstairs area on the other side was three bedrooms and associated bathrooms. The complexity of the project was twofold: The ceiling heights of the den, bathroom and bedroom were different, being 10 ft, 12 ft, and 11, ft,. respectively. For the loft to have a level floor and to maximize the floor area, the den ceiling height became the reference and the bathroom ceiling was dropped by 2 ft. and the bedroom ceiling by 1 ft.. Also. to access the loft space a 10 ft high walkway had to be built on the back side of the main floor living room, connecting the loft area and the hallway associated with the upstairs bedrooms. This necessitated raising the living room ceiling from 14 ft, to 18 ft. In the process two skylights were installed in the living room and three skylights in the loft area. Additional stone work had to be added to the fireplace to accommodate the increased ceiling height. Pic 1: Loft as seen from the atrium. Pic 2: Walkway as seen from the living room. Pic 3: Loft as seen from the walkway. Pic 4: Loft area.
John Martonchik
08/31/2023
My wife and I interviewed five different contractors and after that process we decided to move forward with Jeff and the Lost Pond team. From day one demo to project completed the entire experience was wonderful. Jeff’s design coordinator Lisa and her 3D presentation made our kitchen come to life and see how our new kitchen would look at completion. It was fantastic to see our 70’s kitchen become a modern day beauty. I recommend Jeff and the Lost Pond team highly for your remodel or new construction projects.
Service Provider Response: Edit
We genuinely enjoyed working with you two and are thrilled to hear how happy you are with the renovation. You two were terrific to work with and we sincerely appreciate your kind words.
Service Provider Response: Edit
We genuinely enjoyed working with you two and are thrilled to hear how happy you are with the renovation. You two were terrific to work with and we sincerely appreciate your kind words.
Glenn Cahill
03/21/2023
Jeff and his folks did a great job with our bathrooms. Very conscientious of our time and our home. The were extremely professional and took great pride in their work and did a great job cleaning up!
Service Provider Response:
We are happy to have been able to help and appreciate you taking the time to write about your positive experience with us. We enjoyed being able to update those bathrooms for you.
Service Provider Response:
We are happy to have been able to help and appreciate you taking the time to write about your positive experience with us. We enjoyed being able to update those bathrooms for you.
Paul Pestello
03/21/2023
We could not have been more pleased with the entire project. From the initial design consults to the material and color schemes and the final product was 5-star service. Jeff and his team hit every deadline (even during COVID) and came in on budget! We had Lost Pond do our master bath and a build-out of basement bedroom and bath for our new home in Kirtland. To put it simply = Lost Pond Construction is simply the best around! 💯
Service Provider Response
It was an honor and a pleasure to serve you and [Member Name Removed] as you transformed this house from it was to the dream home it’s become. We appreciate the trust and confidence you showed by selecting us to handle this transformation for your family, and look forward to helping you with any future projects you may need help with in the future.
Service Provider Response
It was an honor and a pleasure to serve you and [Member Name Removed] as you transformed this house from it was to the dream home it’s become. We appreciate the trust and confidence you showed by selecting us to handle this transformation for your family, and look forward to helping you with any future projects you may need help with in the future.
Todd Whited
02/09/2021
Well. the work was professional, detailed, and thorough. Schedules and deadlines were a challenge and difficult to manage as the company was located two Counties away. This was worked through effectively. The clean up was well done. The workers were respectful to our schedule and space needs. The communication with Jeff was very good and client sensitive.
Service Provider Response: Edit
Thank you very much for allowing us the opportunity to play a role in the transformation of your home. It was out pleasure to provide service during this renovation and we sincerely appreciate you sharing your experience with other Angie’s list members.
Service Provider Response: Edit
Thank you very much for allowing us the opportunity to play a role in the transformation of your home. It was out pleasure to provide service during this renovation and we sincerely appreciate you sharing your experience with other Angie’s list members.
Steve Silva
01/01/2019
The sales person I spoke to explained that the company did not work with wrought iron. They could have hired their own expert with their own charge added but did not do that. Instead, Jeff referred me to other companies that could do the work for me. This shows that Lost Pond has a great deal of integrity and that is an important quality I look for
Service Provider Response: Edit
Thanks very much for giving us an opportunity to be if service! I look forward to talking again when you have a project we can be more help with.
Service Provider Response: Edit
Thanks very much for giving us an opportunity to be if service! I look forward to talking again when you have a project we can be more help with.
Nada Jacklic
01/29/2018
Great! During the planning stages, we were able to visualize our new laundry room through a 3D layout which made us more comfortable with design decisions. Options and price points were clearly defined. We appreciated the option of having a designer recommend and/or shop for features within the room. Lost Pond was professional and prompt. Communication was very good through the process. They handled a few minor punch list items quickly and professionally. We would definitely use Lost Pond Construction again.
Service Provider Response: Edit
We great appreciate the opportunity to assist you and your family with the transformation of the laudry room. We are very pleased with the results and thank you so much for choosing us to partner with you on this renovation.
Service Provider Response: Edit
We great appreciate the opportunity to assist you and your family with the transformation of the laudry room. We are very pleased with the results and thank you so much for choosing us to partner with you on this renovation.
Roger Gingerich
09/10/2017
The team at Lost Pond is professional, first class and truly top of the line. Our experience with them was great. We had LP design, demo and remodel our 20 year old master bathroom. Prior to brining in LP, I had received quotes from two other remodel companies.. Both were professional and both provided quotes as to the work that was going to be done. I then reached out to LP and was put in contact with Jeff Tortorea. Jeff asked a different questions over the phone of the work that we were looking for and then explained the way that LP does business. LP does prefer to design first, quote a job, then provide project timelines. The reasoning behind doing it this way is to have the least disruption to the day to day life of the homeowner by having the entire project planned in advance — from demo, to plumbing, electric, countertops, shower, etc… After hearing Jeff explain this, I told him (after speaking to my wife) that we would go with them. The team that Jeff has is great as well. From Liz who worked with us prior to design, to Andrea who really helped us see what the new bath would look like and provided unbelieveable suggestions on tile, colors, etc to the top of the line Project Manager, Ric — the team was great. Many buyers and reviews you find on Angie’s list have statements around the contractor being unorganized, unresponsive, etc.. That is not the case with LP. The responsiveness of the entire team was literally almost immediate. Even when someone texted Ric at 9pm at night regarding what kind of lightbulb to get for the bathroom — he responded almost immediately. The quality of contractors that LP brings in are great as well. LP team will do the demo, but there are certain folks – tile contractors, plumbers, painters, electricians – that are subbed out. The subs that LP uses do a heck of a job, communicate well and do quick, quality work. The ENTIRE LP team cares about their customers, their customer’s satisfaction (even warranties on the work) and the end product their delivering. I would highly recommend Liz, Andrea, Ric and the team to any person that is looking for a quality, high end company that wants a job done efficiently and correctly.
Service Provider Response: Edit
Thank you so much for taking the time to share your experience with Lost Pond Construction. There is no greater compliment than a positive review! We recognize renovation projects are big investments and a major disruption in your home. We truly work hard to minimize the chaos that a coincides with a remodel and strive to make the process as seamless as possible for our clients. Your appreciation and kind words for our team will surely be passed along to each and every one of them!
Service Provider Response: Edit
Thank you so much for taking the time to share your experience with Lost Pond Construction. There is no greater compliment than a positive review! We recognize renovation projects are big investments and a major disruption in your home. We truly work hard to minimize the chaos that a coincides with a remodel and strive to make the process as seamless as possible for our clients. Your appreciation and kind words for our team will surely be passed along to each and every one of them!
Pete Titas
09/07/2017
Outstanding great ideas and concepts to help with the vision. Thorough estimate that was met. Excellent customer service and responsiveness. No hassle, great work and great people to work with.
Service Provider Response: Edit
Thank you so much, it was a pleasure working with you both!
Service Provider Response: Edit
Thank you so much, it was a pleasure working with you both!
ralph cutcher
02/13/2017
We were very pleased with the outcome of our 3seasons room. Lost Pond was very responsive and fun to work with.
Description of work:
Upgrades small sun porch to a 3 seasons room
Description of work:
Upgrades small sun porch to a 3 seasons room
Dee Rzeczycki
06/13/2023
The entire process was incredible right from the very first phone call. Jeff and Lisa and the whole crew are very good at what they. We did a huge kitchen renovation which could have been very stressful but Jeff and Lisa made it a very smooth and enjoyable experience. The project was started on the agreed date and was finished almost on schedule. We had a little delay on some materials due to Covid but the crew was there every day doing work. They even took extra good care of our fur babies to make sure they were safe and comfortable while they were working. We ended up with a kitchen that exceeded our expectations. I would highly recommend Lost Pond Construction.
Description of work:
We did a complete kitchen renovation.
Service Provider Response
This renovation meant as much to us as it did to you. We knew we were building a space where the family would commune, dance, celebrate, and love. You guys were amazing to work with and we appreciate how you trusted in us and our process to transform the kitchen from what it had been to the masterpiece it’s become. Thank you for taking a minute to share your thoughts with other Angi members. We look forward to helping on the next project whenever you’re ready.
Description of work:
We did a complete kitchen renovation.
Service Provider Response
This renovation meant as much to us as it did to you. We knew we were building a space where the family would commune, dance, celebrate, and love. You guys were amazing to work with and we appreciate how you trusted in us and our process to transform the kitchen from what it had been to the masterpiece it’s become. Thank you for taking a minute to share your thoughts with other Angi members. We look forward to helping on the next project whenever you’re ready.
Kristen Leach
03/28/2023
They were very professional and we loved the design work and the end results!!! We are so happy with our new kitchen!!!!
Description of work:
Redesigned and remodeled Kitchen.
Service Provider Response: Edit
Than you so much for taking time to post some kind words about your experience with us. We are thrilled with how your kitchen turned out and hope you enjoy it as much as we enjoyed building it for you.
Description of work:
Redesigned and remodeled Kitchen.
Service Provider Response: Edit
Than you so much for taking time to post some kind words about your experience with us. We are thrilled with how your kitchen turned out and hope you enjoy it as much as we enjoyed building it for you.
Marino Nerici
03/23/2023
Professional and quality work at a fair price! Working with Jeff and his team at Lost Pond Construction was a great experience. Jeff took time to learn our style and understand our situation. We hired Lost Pond to make improvements to our master bedroom, bathroom, kitchen, and refinish our hard wood floors all while our family was preparing to move back to the United States from overseas. Jeff went out of his way to coordinate with our extended family for home access until we moved back. Putting in hours over the holiday’s, his team was able to finish the project ahead of schedule. Lost Pond made everything they improved look like new and we couldn’t be happier. The interaction we had with his team was professional and courteous. Jeff is extremely responsive and easy to contact either through email or phone calls. I highly recommend Lost Pond for home improvement projects. If we continue with more projects that involve a contractor, we’ll definitely use Lost Pond.
Service Provider Response: Edit
Thank you very much for taking time to provide a review of your experience with Lost Pond Construction. We are so happy to hear how pleased you are with the work we completed in advance of your family getting settled in to your new home. We appreciate the trust you placed in us to work while you were living thousands of miles away. We greatly enjoyed working with you and look forward to hearing from you when you needs us again.
Service Provider Response: Edit
Thank you very much for taking time to provide a review of your experience with Lost Pond Construction. We are so happy to hear how pleased you are with the work we completed in advance of your family getting settled in to your new home. We appreciate the trust you placed in us to work while you were living thousands of miles away. We greatly enjoyed working with you and look forward to hearing from you when you needs us again.
Timothy Adair
03/20/2023
We were very pleased with Lost Pond’s work to renovate our kitchen. The owner, designer, and foreman worked well together to assist us in all aspects of the project. The work was done in a timely manner and for the price quoted. We appreciated their professionalism and attention to detail. Highly recommended.
Service Provider Response: Edit
It is such an honor for us to have been able to complete this transformation for you two. Thank you very much for the confidence you placed in us, and for your kind words in the review you submitted.
Service Provider Response: Edit
It is such an honor for us to have been able to complete this transformation for you two. Thank you very much for the confidence you placed in us, and for your kind words in the review you submitted.
Joy Munson
09/03/2017
This company is the real deal, so satisfied! I had heard so many horror stories of kitchen remodel projects going wrong, I was a little nervous. From the beginning to the end this company and their employees know this business well and do a fantastic job! I was never nervous about any of The Lost Pond Construction employees coming into my house while I was at work, that was a HUGE relief for me. Mike and Logan are amazing guys who know what they are doing and always want the customer to be happy & work to make sure they are! Ric always kept me abreast of what to expect next & kept the communication open. Liz and Lisa Lynn were always there to help me with anything I needed, they knew my taste and would offer me suggestions & would meet me if I felt I needed some extra guidance at any of the places that we would make our selections from, this was invaluable to me! Thank you so much Lost Pond, I have already given your name out to a couple of people!!
Service Provider Response: Edit
Thank you so much, it was a pleasure working with you! We are very appreciative of your review and hope to continue working with you on any future projects.
Service Provider Response: Edit
Thank you so much, it was a pleasure working with you! We are very appreciative of your review and hope to continue working with you on any future projects.
LeeAnne Bowman
08/15/2017
This team made the process as painless as possible! They were terrific!
Service Provider Response: Edit
We appreciate your business and thank you so much for choosing Lost Pond Construction. It was a pleasure working with you and your family.
Service Provider Response: Edit
We appreciate your business and thank you so much for choosing Lost Pond Construction. It was a pleasure working with you and your family.
Mary Ann Stropkay
07/27/2017
They were always very dependable and quick to respond. The whole crew was great and very trustworthy.
Description of work:
They completely renovated my kitchen and did an excellent job. The finished product was high quality and done on time. They also installed new flooring and have done some other odd jobs for me.
Service Provider Response: Edit
It has been our pleasure to handle the transformation of your home. We genuinely enjoyed working with you, and sincerely appreciate your trusting us to renovate your home.
Service Provider Response: Edit
It has been our pleasure to handle the transformation of your home. We genuinely enjoyed working with you, and sincerely appreciate your trusting us to renovate your home.
Barbara Armington
07/25/2017
We took a huge leap of faith by contracting with Lost Pond Construction for this major renovation project. Our experience could not have been better. From design work to the finishing touches and every detail in between, we were VERY SATISFIED. All of the people working on the project were professional, prompt, and patient with our questions and concerns and expectations. We were kept informed at each step along the way. We certainly appreciated the attention to details and professionality, not to mention the efficiency and quality of the workers and workmanship. Valuable information and suggestions in order to make comfortable, informed decisions were given at each step of the way for this renovation. Our project included new siding and windows, complete kitchen redo, moving walls, updating bathrooms, adding a laundry room, and new drywall, electrical, and painting throughout. All of the components were handled with skill and efficiency, especially when juggling several contractors at once. Our house project was done over a four month period and everything was completed on schedule or ahead of schedule. The entire Lost Pond team was dedicated to ensuring that everything was done to our liking and preferences, as well as being done in a timely manner. Lost Pond made promises about what they would do for us and they delivered! We are GREATLY PLEASED with the results and have recommended Lost Pond to many people. We definitely recommend that you look at the Lost Pond web site and call them to discuss your vision for your renovation project. You won’t be disappointed. If/when we have more work done, we will definitely contact Jeff and the team to do it. Thanks to everyone who worked on the project, we are living in a beautiful, functional “new” home.
Service Provider Response: Edit
Thank you so much for your kind words and for the confidence you express in our team to handle this and any future renovations you may have. We are thrilled to have been chosen to renovate what had been your childhood home and very proud of the transformation we brought to life on this house at your direction. Renovating a whole home can be an overwhelming experience for home owners. We are pleased that you felt like you were in capable hands during the entire journey. From concept to completion, we felt like this was a terrific engagement. Thank you again for trusting us to transform your dreams into reality.
Service Provider Response: Edit
Thank you so much for your kind words and for the confidence you express in our team to handle this and any future renovations you may have. We are thrilled to have been chosen to renovate what had been your childhood home and very proud of the transformation we brought to life on this house at your direction. Renovating a whole home can be an overwhelming experience for home owners. We are pleased that you felt like you were in capable hands during the entire journey. From concept to completion, we felt like this was a terrific engagement. Thank you again for trusting us to transform your dreams into reality.
Amy Liikala
07/19/2017